1. Accepted Payment Methods

We currently offer two convenient and secure ways to complete your purchase:

• Bank Transfer: Make payments directly into our official Urban Markets Uganda bank account. Payment confirmation is required before dispatching your order.
• Cash on Delivery (COD): Pay safely in cash upon receiving your order at your doorstep. Please ensure you have the exact amount ready for faster service.

We are continuously working to add more digital payment options, including Mobile Money and card payments, to enhance convenience for our customers.

2. Secure Transactions

All transactions made through our website are protected by industry-standard encryption and data protection protocols. We use **SSL (Secure Socket Layer)** technology to ensure your personal and payment information is transmitted safely and securely.

Our website is regularly monitored and updated to maintain compliance with the latest online security standards.

3. Order Verification

To protect both our customers and our business, we may contact you via phone or email to verify your order and payment details before processing.

If we detect suspicious or fraudulent activity, the order may be temporarily placed on hold or canceled for your safety.

4. Data Privacy and Protection

Urban Markets Uganda is committed to protecting your personal data. We never share your payment information with third parties, except where required by law or to process your transaction securely.

For more information, please review our Privacy Policy.

5. Payment Confirmation

Once your payment is received and verified, you will receive an email and SMS confirmation containing your order details and estimated delivery time.

You can also track your order anytime via our Order Tracking Page.

6. Fraud Prevention

Our system actively monitors suspicious transactions to prevent unauthorized activity. If you suspect any fraudulent transaction related to your purchase, please contact us immediately for assistance.

7. Need Assistance?

Our support team is available to assist you with any payment-related concerns:

• Email: sales@urbanmarkets.ug
• Phone: +256 706 287 018
• Address: Buganda Road, Kooki Tower, Kampala, Uganda
• Business Hours: 9:00 AM – 6:00 PM (Mon–Sat)