1. Introduction

This Privacy Policy describes how Urban Markets Uganda (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website urbanmarkets.ug.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and physical address when you create an account or place an order.
• Payment Details: Bank or mobile money transaction details for order processing (we do not store payment card information).
• Device Information: Browser type, IP address, and operating system to help improve our website experience.
• Usage Data: Pages visited, time spent on the site, and clicks, collected through analytics tools like Google Analytics.

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders efficiently.
• Communicate order updates, promotions, or support information.
• Improve our website, products, and customer service.
• Comply with applicable laws and prevent fraudulent activities.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information. However, we may share your data with trusted third parties only when necessary, such as:

• Delivery and logistics partners for order fulfillment.
• Payment processors to facilitate secure transactions.
• Technical service providers who maintain our website and systems.

All third-party partners are required to handle your data securely and in compliance with Ugandan Data Protection and Privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your shopping experience, remember your preferences, and analyze website traffic.

You can choose to disable cookies in your browser settings, but some features of our website may not function properly without them.

7. Data Security

We take the security of your personal information seriously. Our website uses SSL encryption, secure servers, and access controls to protect your data from unauthorized access or misuse.

8. Your Rights

Under Ugandan data protection laws, you have the right to:

• Access your personal data held by us.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing communications.
• Request a copy of your stored information.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review their policies before sharing personal data.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

• Email: sales@urbanmarkets.ug
• Phone: +256 706 287 018
• Address: Buganda Road, Kooki Tower, Kampala, Uganda
• Opening Hours: 9:00 AM – 6:00 PM (Monday to Saturday)

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised date.