Most orders within Kampala are delivered the same day. Upcountry deliveries may take 1–3 business days, depending on your location.

You can track your order anytime through our Order Tracking Page. You’ll also receive SMS and email updates once your item is dispatched.

If your order hasn’t arrived within the expected time, contact our support team at sales@urbanmarkets.ug or call +256 706 287 018.

We currently accept Bank Transfer and Cash on Delivery. Once your order is confirmed, payment details will be provided for secure processing.

Yes, you can cancel your order within 1 hour of placing it, provided it has not been processed or dispatched for delivery.

Yes. Every order comes with a digital receipt sent to your email and a printed copy with your delivery package.

If you receive a faulty product, please contact us within 48 hours for a replacement or technical support. We work closely with trusted brands to ensure product reliability.

Yes. Most products come with a warranty ranging from 1 to 5 years, depending on the brand and product type. Warranty coverage includes manufacturing defects and service support as outlined by the manufacturer.

Yes. We provide installation services for select items such as TVs, refrigerators, cookers, and air conditioners through certified technicians.

Refunds apply for defective items, canceled orders, or out-of-stock products. Requests must be made within 48 hours of receiving your order.

Refunds are processed within 3–5 business days once your request has been reviewed and approved. The method depends on how you paid — bank transfer refunds are credited to your account directly.

Yes. You can opt for a replacement or product exchange of equal value, subject to availability.